1. Platform Introduction

Service Raju is a brand operated and managed by Helper Fox On Time Service Co., a business entity operating in India.

ServiceRaju.com is a digital platform that helps customers discover and book independent service professionals for home services including plumbing, electrical work, appliance repair, cleaning, pest control, carpentry, painting, maintenance and other home improvement services.

Service Raju may facilitate service discovery, booking, scheduling, customer communication and payment processing.

Service professionals may operate as independent service providers or through local service partners. Unless expressly stated otherwise, technicians are not employees of Service Raju.

Service Raju does not directly perform every service booked through the platform. The actual service may be carried out by an independent professional or service partner.

2. Eligibility & Account Use

To use the Service Raju platform, customers and users must comply with the following requirements:

• Users must be 18 years or older to create an account and book services.
• Users must provide accurate, current and complete information when creating an account or booking a service.
• Users are responsible for maintaining the confidentiality of their account credentials.
• Users must not share account credentials in a manner that compromises account security.
• Fraudulent accounts or misuse of the platform may result in suspension or termination.

3. Platform Usage Rules

Users are expected to use the Service Raju platform responsibly and lawfully.

• Honest Bookings: Bookings must be made with a genuine intention to receive the requested service.
• Accurate Information: Customers should provide an accurate description of the service requirement.
• Respectful Communication: Customers and professionals must communicate respectfully and professionally.
• No Illegal Activities: The platform must not be used for unlawful activities.
• No Harassment: Threatening, abusive, discriminatory or harassing behavior is prohibited.
• No Platform Misuse: Users must not attempt to bypass payment systems, manipulate bookings or misuse promotional offers.

4. Service Provider Responsibility

Service professionals and service partners using the Service Raju platform are responsible for the services they undertake.

• Service professionals may operate as independent service providers.
• The service professional is responsible for the execution and workmanship of the service performed.
• Professionals are expected to follow applicable safety practices and maintain professional conduct.
• Customers are encouraged to review the completed work before confirming completion or making final payment.

Where applicable, Service Raju may assist customers and professionals with communication, coordination and complaint resolution.

5. Payment & Billing Policy

Payment Methods & Processing

Service Raju may support online payment methods such as credit cards, debit cards, UPI and net banking through available payment gateways. Cash payment may also be accepted where specifically permitted or agreed.

Charges, Taxes & Settlement

Service charges may vary depending on the service, location, scope of work, materials, labour, inspection requirements and other applicable factors.

Applicable taxes, including GST where applicable, may be added to the service amount and reflected on the invoice.

Where the final scope of work differs from the original booking requirement, additional charges may apply after the customer is informed and the additional work is agreed.

6. Cancellation & Refund Policy

Service Raju aims to provide reasonable cancellation and refund options while respecting the time and travel commitments of service professionals.

• Customer Cancellation: Customers may cancel a booking before the scheduled service, subject to the applicable cancellation rules.
• Late Cancellation: A cancellation made shortly before the scheduled service or after a professional has started travelling may be subject to a cancellation or visit-related charge.
• Refund Eligibility: Refunds may be considered for eligible cancellations, duplicate payments, overcharges or situations where a service cannot be delivered due to circumstances attributable to the platform or service provider.
• Refund Processing: Approved online refunds are generally processed through the original payment method and may take approximately 5–7 business days, depending on the payment provider or bank.
• Completed Services: Refunds may not be available for completed services that have been accepted by the customer, subject to applicable consumer rights and the circumstances of the complaint.
• Special Materials: Charges for materials specifically purchased or procured for a customer's job may not be refundable where those materials cannot reasonably be returned or reused.

7. Customer Conduct & Safety

Customers are expected to provide a safe and reasonable working environment for service professionals.

• Provide reasonable access to the service location during the scheduled appointment.
• Treat service professionals respectfully and courteously.
• Do not engage in abusive, threatening or discriminatory behavior.
• Inform the professional of known hazards or conditions that may affect safe service delivery.
• Ensure that required permissions or access arrangements are available where necessary.

8. Property Safety & Responsibility

Customers should take reasonable precautions before a service professional begins work at the property.

• Secure cash, valuables, documents and other sensitive belongings before the service begins.
• Protect fragile or valuable items that could be affected by the work area.
• Customers or an authorized representative should, where reasonably possible, be available during the service.
• Customers should inform the professional about known property hazards or restricted areas.

Service Raju is not responsible for loss of unattended valuables or personal belongings unless responsibility is established under applicable law.

9. Third-Party Services & Links

The Service Raju platform may use or link to third-party services, websites, payment providers, communication systems or other external platforms.

• Third-party services may have their own terms and privacy policies.
• Service Raju does not control all third-party websites or services.
• Users should review the applicable policies before using a third-party service.

10. Intellectual Property Rights

The Service Raju website, branding and platform content may be protected by applicable intellectual property laws.

• Service Raju branding and logos.
• Website text, graphics and designs.
• Platform software and user interface elements.
• Original images, marketing materials and other proprietary content.

Users must not copy, reproduce, modify, distribute, republish or commercially exploit protected Service Raju content without prior written permission, except where permitted by applicable law.

11. Privacy & Data Use

Personal information submitted through the Service Raju platform is handled in accordance with the applicable Service Raju Privacy Policy and applicable law.

Information may be used for purposes including:

• Facilitating service bookings and connecting customers with service professionals.
• Customer communication, booking updates and support.
• Service coordination and quality improvement.
• Platform security, fraud prevention and functionality.
• Compliance with applicable legal requirements.

12. Limitation of Liability

Service Raju operates as a technology and service coordination platform and may connect customers with independent service professionals or service partners.

To the extent permitted by applicable law, Service Raju shall not be responsible for indirect, incidental, special or consequential losses arising from the acts, omissions, delays or workmanship of independent service professionals.

Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot lawfully be excluded or limited under applicable law.

13. Dispute Resolution & Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Customers are encouraged to contact Service Raju support first so that complaints and disputes can be reviewed and resolved wherever reasonably possible.

If a dispute cannot be resolved through customer support, the parties may use mediation, arbitration or other legally available remedies where applicable.

Subject to applicable law and jurisdictional requirements, courts having jurisdiction in Mysuru, Karnataka may have jurisdiction over disputes relating to the platform.

14. Service Modifications

Service Raju may update, modify, suspend or discontinue portions of the platform or its services from time to time.

Updates may include:

• Platform services and service categories.
• Terms, policies and guidelines.
• Pricing structures and applicable charges.
• Platform features and user interfaces.

Updated Terms will apply from the effective date stated on the website, where applicable.

15. Termination & Suspension

Service Raju may restrict, suspend or terminate access to an account where there is reasonable evidence of misuse, fraud, violation of these Terms or conduct that may compromise platform or customer safety.

• Accounts may be temporarily suspended while an issue is investigated.
• Accounts may be permanently terminated for serious or repeated violations.
• Access to particular services or platform features may be restricted where necessary.

16. Force Majeure

Service Raju and its service professionals may not be responsible for delays or service failures caused by circumstances beyond reasonable control.

Such circumstances may include:

• Natural disasters, floods, earthquakes or severe weather.
• Government restrictions, emergencies or lockdowns.
• Internet, telecommunications or technical failures.
• Strikes, civil unrest or transportation disruptions.
• Other unforeseen events beyond reasonable control.

17. Grievance Redressal & Support

If you have questions, concerns, complaints or grievances regarding these Terms of Use or a Service Raju service, please contact our support team.